Offres d'emploi

You must be 100% committed to our product lines and will make frequent in-store visits in addition to holding meetings with our customers and stay in touch with resellers on the weekly basis. SALES Prospect and qualify new business opportunities: distributors, resellers (focusing on e-tail segment) and putting them in touch with Guillemot for cooperation feasibility study Schedule meetings with prospects to deliver presentations on company products Contacting existing customers and providing them with the most up-to-date information regarding our products, including product training Negotiate order commitments from customers in time to ensure that local inventory levels can meet increasing demand from markets and reduce the risk of products being out of stock Reach sales and company growth targets while ensuring that the sales policies and conditions are perfectly implemented. Increase sales of products within the territory and achieving monthly and annual sales targets Preparing the quarterly and semestrial rolling forecasts and getting the planned orders from customers in advance Monitoring current inventory levels at distribution and in the channel to assure constant availability of the whole product portfolio ADMINISTRATION Obtaining from distributors and resellers appointed by Guillemot stock and sales data each month and providing said data to Guillemot on the monthly basis. Providing Guillemot each week with a report on the activities carried out the week before including without limitation: the name of the wholesalers, distributors, retailers, e-tailers visited or contacted/any comments/remarks made by the wholesalers, distributors, retailers, chains of stores or store during any meeting, visit or contact regarding the products and/or product range and/or the market in general/the details of orders/collected from wholesalers, distributors, retailers or e-tailers, chain of stores or stores/information relating to the sale to the end-user for each product present/exposed in the visited stores (including public prices and merchandising of the Products) Providing Guillemot each week with a report on its activities planned for following week MARKETING Identifying proposing, and organizing trade marketing actions online and offline (e.g. promotional activities, special exposure of Products in the store, online promotions, in-store testing zones, etc.) Negotiating with etail partners for the most cost-effective way to market and promote products and making sure A+ content is live and updated with the main etail partners. Monitoring competition: promotions in progress at wholesalers, distributors, retailers, chains of stores or stores, new products, market trends Qualifications of Sales Representative 5 years of sales experience minimum in sales in the IT sector, preferably prior working with major Brazilian resellers (omnichannel and e-tail) Strong network within the resellers’ community Proven ability to meet and exceed sales quotas (sales record from previous job) Proven track record of successfully managing customer relationships Profile: hunter & pugnacious & autonomous Frequent travel required (when possible) Excellent interpersonal skills & highly self-motivated Strong verbal and written communication skills in Brazilian Portuguese (mother tongue) + other language (English or Spanish) to be spoken fluently with your Area Manager based in France Proficient in Microsoft Office Conditions: Remuneration: fixed part + commission on turnover Contract conditions: service agreement; the successful candidate will work as a self-entrepreneur (freelancer) If you’re interested in this role, please let us know by sending an email to [email protected]

  We are: A designer and manufacturer of interactive entertainment hardware and accessories, listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation bases its activities around its two flagship brands: Hercules and Thrustmaster. Thrustmaster takes pride in its core values, ‘Passion, Quality and Innovation’, and constantly strives to improve the realism and immersiveness in legendary game worlds by offering thrilling and truly exceptional experiences. From video game enthusiasts to casual gamers, Thrustmaster accessories for PC and gaming consoles such as racing wheels (Ferrari® F1 wheel replica and the powerful T-GT just to name some) and joysticks (US Air Force licensed) bring everyone’s dreams to life.   Hercules: For over 30 years, we have focused on innovating and developing digital audio solutions which continue to inspire users with endless new possibilities. We constantly draw on our roots in analog audio, in order to offer cutting-edge devices, celebrated for their precision and sound quality. Hercules created the first dual-deck mixing controller for computers featuring a built-in audio interface. Since then, Hercules has ranked among the leading manufacturers of portable DJ controllers for computers. About The Role You will be responsible for the quality of software development and deployment, reviewing software requirements and preparing test scenarios. You will be involved in performing tests to ensure the software created by developers is fit for purpose and you will collaborate closely with other team members and departments. You will analyze the test results and prepare reports on all aspects related to the software testing carried out. This is a great opportunity to work on new and exciting projects, either on music, DJ areas and in gaming accessories. If you have: Good knowledge of computer setup (installing applications, drivers) Strong knowledge of physical hardware PC architecture Ability to detect and track software defects and inconsistencies Good knowledge of Windows and MacOS operating systems Practical knowledge and know-how of web browsers (Edge, Chrome, Safari) Knowledge of modern test methodologies The enthusiasm for the QA process in a development environment A QA approach from the end-user perspective Analytical and problem-solving skills Attention to details Ability to work under tight deadlines Interpersonal and communication skills Good English communication Nice to have: Knowledge of digital audio (music or DJ) IOS and Android knowledge Job Description Responsibilities What you should do: Need to be able to install, test and help diagnose the application’s issues Implement the developed test plans specific for software Create the test scenarios in which tests are carried out Review and checks of the software test cases Keep track of standards set by software testing authorities Perform testing on software functionality Report defects and problems that occurred during the test process Perform regression tests Use a tracking system for the reported problems within the software (MantisBT) Make the software test evaluation reports  What we offer: Relaxing and friendly workplace environment located in Bd. Expozitiei, Sector 1, Bucharest Hybrid working schedule (1 day/week WFH) Full time, long term individual labor contract Long term visibility in terms of projects Attractive and rewarding salary Individual and/or Company Performance Bonuses and OT paid Access to all our products (racing wheels, fly simulator joysticks, video game controllers, DJ consoles and controllers) Meal tickets (30 RON/day) Medical insurance with Sanador Reimbursement of 50% of Monthly Public Transport Fees Various Specific Trainings If you are interested in this role, please let us know by sending your resume at: [email protected] More about us: Listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation (€176.8 million turnover in 2021) is currently present in eleven countries (France, Germany, Great Britain, Spain, the United States, Canada, Italy, Belgium, China and Romania), and distributes its products in more than one hundred and fifty countries worldwide. In case you want to find out more about what we’re up to, don’t hesitate to access our websites (http://www.hercules.com/ and http://www.thrustmaster.com/ or https://www.guillemot.com/en/)

Ideal Candidate About The Role Part of the Romanian Tech Support team and in regular collaboration with your colleagues in Europe, after a full training program to learn our products, tools and processes, you will work as company’s representative for both Thrustmaster and Hercules brands. We are looking for Technical Support Agents that will be the liaison between our company and its current and potential customers. Day-to-day duties will include answering incoming calls from clients, responding to inquiries, managing complaints, troubleshooting significant and complex customers’ problems and providing general information about company’s products and services. Challenge Do you want to be part of a multinational company with strong values, which cares about its employees? Do you have a Technical Client Support background and/or video games knowledge and passion? Do you have a high level of accuracy and strong communication skills? Are you a near-native ENGLISH speaker? Do you speak GERMAN or ITALIAN or DUTCH as a second language? Then this opened position is your perfect match. Job Description Responsibilities Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives · Handling native language customer contacts, including responses via phone calls, email and chat correspondence. · Provide product and service information to customers · Research required information using available resources · Research, identify and resolve customer complaints using applicable procedures · Document all calls’ information according to standard operating procedures · Follow up customer calls where necessary · Complete call logs and reports · Other duties as assigned · Manage large amounts of inbound and outbound calls in a timely manner · Follow communication “templates” when handling different topics · Build sustainable relationships and engage customers by taking the extra mile · Keep records of all conversations in our CRM in a comprehensible way · Frequently attend educational seminars to improve knowledge and performance level · Meet personal/team qualitative and quantitative targets · Build, assimilate, implement, audit and improve working procedures; · Strong problem solving/troubleshooting skillsJob Specifications Previous experience in a technical support role is a must · Proficient in English and any of the GERMAN or ITALIAN or DUTCH as a second language [Mandatory ENGLISH and one of the following languages: GERMAN or ITALIAN or DUTCH] · Responsive, rigorous, organized, proactive and positive mindset – friendly and supportive team player · Ability to work independently and at times with minimal guidance, in a fast paced growing environment · Ability to work well under tight deadlines and maintain composure with a strong focus on customer service · Experience using Microsoft Dynamics 365 or other CRM system is a plus · Strong phone and verbal communication skills along with active listening · Customer focus and adaptability to different personality types · Ability to multi-task, set priorities and manage time effectively · Excellent data entry and typing skills · Ability to handle stressful situation appropriately · Minimum Bachelor degree or equivalent What we offer: Relaxing and friendly workplace environment located in Bd. Expozitiei, Sector 1, Bucharest Hybrid working schedule (1day/week WFH) Full time, long term individual labor contract Access to all our products (racing wheels, fly simulator joysticks, video game controllers, DJ consoles and controllers) Attractive and rewarding salary Individual and/or Company Performance Bonuses and OT paid Meal tickets (30 RON/day) Medical insurance with Sanador Reimbursement of 50% of Monthly Public Transport Fees Various Specific Trainings If you are interested in this role, please let us know by sending your resume at: [email protected]. Company Description A designer and manufacturer of interactive entertainment hardware and accessories, listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation bases its activities around its two flagship brands: Hercules for the digital hardware and peripherals segment, and Thrustmaster for PC and console gaming accessories. The Group is currently present in many countries (Romania, France, Germany, UK, Spain, the United States, Canada, Italy, Belgium, China, France…), and distributes its products in more than one hundred and fifty countries worldwide. The Group’s mission is to offer high-performance, ergonomic products which maximize the enjoyment of digital interactive entertainment for end users. (www.hercules.com – www.thrustmaster.com).